Help

How to order?

• Press the product into the shopping bag If you want to choose shopping for other products.

• Or press BUY NOW to buy that product immediately and go to the next step.

How to insert a discount coupon?

• A discount coupon can be placed at the bottom of the ordered product list.

• After inserting a product coupon must press update every time.

How to pay?

You can pay by Paypal / credit / debit card debit via Paypal and direct bank transfer.

How to make payment notification?

After order Able to notify payment by both methods (choose to report only one way.)

1. Payment notification via the web page by entering the order number and upload the money transfer slip with the date / time of the transfer.
2. Payment notification via Line @Smogday by sending order number with money transfer slip, An admin will check and proceed.

I don’t have a Paypal account, what should I do?

If you don’t have a Paypal account, you can choose to pay by debit / credit card. It’s in the options below Log in on this page.

How can I see my order?

You can view order number / order status, You can find it in the menu on the left under My Orders section.

How can I check the tracking number?

You can see the number of packages in the delivery of the product. Picture of the car on the right-hand side of the order, when clicked, will display the tracking number and picked up date.

How many days to prepare for delivery?

• If it is a handmade product It will take at least 2-3 days to produce it before delivery can be arranged.

• If it is a pre-order product It will take approximately 10-14 days to wait for the product.

• If it is an art and stationery product after the brand has verified the payment details. It can be delivered within 1-2 days.

Exchange / Return Policy

• Customers can exchange products, If found to be damaged / damaged from the brand itself only. And must notify via Line @smogday or Email : [email protected] within 3 days after received the product (Customer sends the defective product back to the brand and the brand will send new products, return shipping costs will be borne by the store.)

• The product cannot be exchanged / returned if it is the case that the customer ordered the wrong product himself.